P.I.M.P / The AI Division / Frontdesk
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Frontdesk
The AI interface between your business and every customer who writes.
Your customer writes at 23:41. Somebody answers at 23:41.
FRONTDESK makes sure it’s you.
One AI on the line between your customers and your business. It reads the message, checks your calendar, quotes your real price, books the job and hands you the chat the second it matters. On WhatsApp and e-mail. In any language. Around the clock.
Island car hire · WhatsApp
The wire
- inboundwhatsapp · lang=it · 23:41:07
- toolcheck_availability 14.10 → 18.10 · automatic
- result3 free · Hyundai i10 AT
- toolget_price · 4 days · mid season
- result€120.00 total
- guards6/6 passed · lock held
- writecreate_booking → Bookings · row 42
- notifyowner · booking mail sent
- storedEN · "Auto i10, ferry delivery, 14–18 Oct"
01 / The Leak
Every unanswered message is a booking walking next door.
Your customers stopped calling. They write. At night, from the ferry, from another time zone, in a language nobody at your desk speaks.
Every message that waits until nine in the morning belongs to a customer who already booked with whoever answered first.
Your old agency sold you a chatbot that says “Sorry, I didn’t get that.” That is not a front desk. That is a locked door with a speaker on it.
- 24/7On the door. No shifts, no sick days, no lunch break.
- AnyLanguage in. Clean English data out.
- 1Message from you and the AI steps back.
- 0Bookings made on a price the system did not calculate.
02 / The Wire
One interface.
Every line runs through it.
- 01
Intake
Every message lands on the wire. WhatsApp through Meta’s official Business Platform, e-mail straight from your own mailbox. Nothing dies in a forwarding rule.
- 02
Read
The AI reads the message in whatever language it arrived in, works out what the customer actually wants, and answers in that same language.
- 03
Check
It does not guess. It checks live availability, calculates the real price with your seasons, surcharges and discounts, and answers only from the knowledge base you signed off.
- 04
Close
When everything checks out, it books. Into your sheet or your system, stored in clean English, with a mail in your inbox before the customer has put the phone down.
03 / The Rules
The model talks.
The code decides.
An AI that can take a booking needs rules it cannot talk its way around. Ours are not a paragraph in a prompt. They are code, and they run before every single booking. Most chatbots trust the model. We check it.
- G1Availability is checked again at the moment of booking, under a lock. Two customers, one car, one winner. Never two bookings.PASS
- G2The price is recalculated by the system from your own rates. The number in the chat is never copied from the model.PASS
- G3Dates have to make sense. No pickups in the past, no returns before pickups, no rentals longer than you allow.PASS
- G4No price on file, no booking. It hands the chat to a human instead of improvising a number.PASS
- G5Every booking, every handover, every mode change lands in an audit log with a timestamp.PASS
- G6Nothing goes out in your name unless you switched that channel to live. One more switch and it stops.PASS
04 / The Chain of Command
You stay the boss.
It knows when to shut up.
FRONTDESK runs on your own WhatsApp Business number. You keep the app on your phone, exactly as it is today. The AI works the door. You run the house.
- 01
The Takeover
Type into the chat from your WhatsApp Business app and the AI steps back from that conversation for twelve hours. No button, no settings. You wrote, so it is yours.
- 02
The Handoff
A complaint, a special deal, a question nobody wrote down: it does not bluff. It tells the customer a person takes it from here, and pings you.
- 03
The Brake
Every channel has a kill switch. One click and FRONTDESK only hands over, nothing else, until you say otherwise.
05 / The Territory
If it can be booked,
it’s our block.
- Running
Car Rental
Availability by model, seasonal rates, short-rental surcharges, long-rental discounts, delivery rules. Booked straight into the fleet sheet.
- Running
Hotels
Guest enquiries sorted, answered and drafted against live rates and rooms from the property management system.
- Same engine
Restaurants & Bars
Tables, events, opening hours and the same five questions every single night.
- Same engine
Tours & Charters
Departures, seats, weather calls, meeting points. In the language of whoever is asking.
- Same engine
Studios & Practices
Appointments, reschedules and cancellations without anyone picking up a phone.
- Your block
Anything With A Calendar
If it can be booked, it can run through FRONTDESK. A spreadsheet is enough to start.
06 / The Initiation
Five minutes to plug in.
No IT department required.
The Link
5 minutesYou get one personal link. Open it, confirm your WhatsApp Business number in Meta’s own window, done. The app on your phone keeps working.
The Briefing
DaysWe load your prices, rules and answers into a knowledge base and connect your booking sheet or system. What we do not know, the AI will not claim.
The Dry Run
Your paceDraft mode. FRONTDESK prepares, you watch. Nothing reaches a customer until you have seen enough.
Live
One switchIt answers, books and hands over on its own. You keep the brake.
07 / Clean Hands
Ruthless with your competition.
Clean with the rules.
- Official WhatsApp Business Platform through the Cloud API. No grey tools, no cloned accounts.
- It only answers conversations your customers start. No blasts, no cold outreach, no marketing spam.
- The AI says it is an AI in its first reply. Every conversation, every time.
- Operated by a Maltese company under EU GDPR. Message texts are deleted after 90 days, bookings stay in your own systems.
- You can disconnect in Meta’s business settings at any moment. The number stays yours.
Final Word
Somebody is answering your customers tonight.
Make sure it’s you.
24-hour response. Qualified only.