The Switchboard

Voice Agents

A missed call is a booking your competitor takes.

01 / The Problem

Every call after six in the evening goes to a mailbox nobody listens to before Tuesday.

Reception is busy with the people standing in front of them, which is exactly where they should be.

Nobody counts the callers who simply hang up and call the next number on the list.

02 / What We Do

The Work

01
Inbound, handled
Enquiries, bookings, opening hours, routing. It takes the calls that never needed a human and passes on the ones that do.
02
Connected to your systems
Booking system, CRM, calendar. A confirmed booking, not a message asking somebody to call back.
03
A human, one step away
Every call can escalate. Whenever the caller asks for a person, it hands over instead of arguing.
04
Disclosure built in
The caller is told they are talking to a machine, in the first sentence. The EU AI Act requires it and hiding it would cost you more than it ever saved.
05
Inbound only, by design
We do not build cold-calling machines. Unsolicited advertising calls to consumers are unlawful in Germany without prior consent, and to businesses without at least presumed consent. Outbound runs only to people who asked to be called back.
06
Every call on the record
Transcript, outcome, escalation reason. You see what the line is doing instead of hoping.

03 / How It Runs

Scope
1 week
Which calls it takes, which it never takes, and what it must say when it does not know.
Build
3–6 weeks
Voice, dialogue, system integration, escalation. Tested against real recordings, not scripts we wrote ourselves.
Run
ongoing
Weekly transcript review, tuning, and cutting the questions it keeps getting wrong.

04 / Also On This Block